Refund & Returns Policy
Last updated: August 2026
Your Rights Under Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Faulty or Damaged Products
If your product arrives damaged or develops a fault within the warranty period, contact us with your proof of purchase and a description of the issue. We will arrange a replacement, repair, or refund in accordance with the manufacturer's warranty terms and Australian Consumer Law.
No Change of Mind Returns
We do not accept change-of-mind returns. All sales are final unless the product is faulty, damaged, or not as described, in which case your rights under the Australian Consumer Law apply.
Warranty Claims
All products come with manufacturer warranty (typically 1-3 years). For warranty claims, contact us with your proof of purchase and a description of the issue. We will facilitate the claim with the manufacturer on your behalf.
Contact Us
Quantum Solutions Pty Ltd
Email: info@quantumsolutions.com.au
Phone: 02 8000 0000